If you chose to pay by internet banking or credit card, we will immediately receive your payment and you have nothing to do except uploading your artwork.

If you chose to pay by bank transfer or JomPAY, your order is not complete until you make a payment. Upon confirmation of your transfer, you need upload your payment slip by clicking "Upload Slip" under your Account Dashboard. You can also e-mail a copy of the transfer slip to [email protected]

After your order is submitted, our system automatically sends out a confirmation e-mail with the details of your order. If the e-mail does not show up in your inbox, please verify that it did not end up in your spam folder. If not, please make sure that the e-mail address you registered is correct. If you realize that the address is incorrect, please change it in Account Information in your Dashboard and contact our customer service to update your address in the current order

You will see the option to "Upload Now" or "Upload Later" in the ordering page after you select all the specifications.

Take note of the date and time mentioned on the checkout success page after paying. It is important that you adhere to this deadline for Gogoprint to honor the estimated delivery time promised to you when placing the order.

Gogoprint's cut-off time is at 1.00 pm every working day, Except for same-day delivery where the cut-off time is at 12.00 pm. If customer upload the payment slip or artwork file later than cut-off time, this will postpone the delivery date by at least one working day.

To upload your artwork, please click "Upload Artwork" on the checkout success page, or do so under My Orders in your Dashboard.

If you upload an incorrect artwork, you still change the file within 30 minutes. If you no longer see the 30 minute timer, please give us a call at +603 7890 1347 with your order number ready and our team will help you with your request.

Gogoprint allows the following formats: JPEG, PNG, PSD, EPS, TIFF, AI

For guidelines on how to best close your artwork file, please visit this page. It is very important that you take note of these recommendations to ensure the best printing quality for your products.

To receive a physical proof print, you can select the Digital Proof Print during your product's configuration under “Artwork Option” for a price of RM300.

The proof will be shipped to your shipping address approximately 5 working days once your artwork has been checked and confirmed. You will be requred to send back the copy with your approval before we start the final printing. Please note that we will not produce your order before receiving formal acceptance of the proof

This option is available on selected items only.

The shipping confirmation e-mail that our system sends out when we shipped your products contains the tracking code of your order as well as a link to track your order. Please note this email will be sent a day before the delivery. You can track the order from 9 am the next working day.

Our system automatically sends out an e-mail to you when we receive your order, if there is any issue with the artwork or if the order has been shipped out. You can also track the progress under My Orders section in your dashboard. You will see the update whether your order is in "Artwork Process", "Production Process" or "Delivery Process"

You can cancel your order, only if our system has not updated your order's status to "processing" yet. Please contact our Customer Service at +603 7890 1347 or email [email protected] if you would like to cancel your order.

Your order ID is a unique identifier associated with your order. We use it internally to manage and keep track of your order.

You can find your order number in the confirmation e-mail that we send out to you after reception of your order, as well as under the My Orders section of your dashboard. The order number always starts with “OR-”.

Our Customer Service is there to take care of you and answer all your questions ranging from the operation of our website to the technical aspects of your order.

Feel free to call us at +603 7890 1347 or e-mail us to [email protected] about any of your inquiries.

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If you received your products and are not satisfied with the print or overall quality, please give us a call or send us an email containing your order number and the reason why you are not satisfied. Please include pictures if there is a printing error on the order.

Gogoprint is highly committed to customer satisfaction. After reviewing your complaint, we will always work closely with you to identify the best possible solution.